Ajay Angdembe

IT built for environments that don't blink: regulated, multi-site, 24/7. Identity, cloud, network, endpoint, and perimeter owned end-to-end. Master's in IT, CompTIA Security+ certified, seven years across healthcare, higher ed, and MSP, backed by a production homelab held to the same security bar.

0Endpoints
0Client Orgs
0M365 Users
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System Administration

Ajay Angdembe
Ajay Angdembe
Education Experience
2026
CompTIA Security+Certified May 2026
2024
Technology & Digital Systems Manager
2023
MS Information TechnologyNetworking & Information SecurityMinnesota State University
2023
Network Support Specialist
2022
Desktop Support Specialist
2019
BSc (Hons)Networking & IT SecurityLondon Metropolitan University
2015
IT Consultant · Nepal
IT Systems & Network Professional · 2015 to Present

Ground-up IT build for a 4-clinic healthcare org. No centralized infrastructure, no identity controls, no documentation. One hire to design, build, and run the entire stack.

Cloud Migration
4 sites off legacy file shares to cloud storage with per-department access. Zero data loss, zero patient disruption.
Identity & Access
First identity baseline. 110+ staff from shared passwords to role-based access with tiered licensing.
Compliance
HIPAA and CARF without the controls. Built the policies, ran annual cyber insurance reviews, made compliance auditable.
Operations
Tribal knowledge to 30+ documented procedures. Repetitive work automated. 40-60% ticket reduction across all sites.
Ownership
4 sites · 300+ endpoints · $120K budget · 99.8% uptime · 24/7 regulated. Vendor selection, procurement, executive briefings all ran through one desk.
Healthcare HIPAA CARF Cyber Insurance Multi-Site 24/7 Ops Audit-Ready Identity-First

From Helpdesk to Cloud

CompTIA Security+ May 2026 NEW CCNA 200-301 in progress · Target Aug 2026

MSP & Multi-Tenant Operations

  • Tier 1-3 remote and onsite support across 120+ SMB clients in multiple industries
  • 45-minute SLA target with 99.9% client uptime, full ticket lifecycle in ConnectWise
  • Networking specialist role: firewall policy, AP, VPN, licensing across multi-tenant
  • Break/Fix to Tier 1-3 escalation model, quarterly ATRs and DR drills
120+SMB Clients
99.9%Client Uptime
45 minSLA Target
Tier 1-3Support Stack
View MSP Experience →
MSP and Multi-Tenant Operations

IT Support & Endpoint Operations

  • Tier 1-3 support across 300+ endpoints under strict SLA
  • Autopilot, SCCM, MDT, Intune mass deployments and PXE imaging
  • Trend Micro and Webroot endpoint protection, WSUS patch management
  • Multi-platform fleet: Windows 10/11, Server 2012-2022, macOS, iOS, iPadOS, Android
IT Support and Endpoint Operations
Identity, Access and Security

Identity, Access & Security

  • AD, Entra ID, Group Policy, and SSO across hybrid environments
  • MFA, conditional access, RBAC for HIPAA-regulated staff
  • Hybrid identity sync via Azure AD Connect, break-glass and trusted-location CA policies
  • ZixEncrypt and Defender aligned to Zero Trust

Microsoft 365 & Cloud Infrastructure

  • Full M365 tenant for 4 healthcare sites: E3/E5, Exchange Online, Teams, SharePoint Online, OneDrive
  • Real-time monitoring of Defender, Entra ID sign-ins, ConnectWise
  • DNS, DHCP, domain, file share ops on Windows Server
Microsoft 365 and Cloud Infrastructure
Backup, Recovery and Automation

Backup, Recovery & Automation

  • VMware vCenter/ESXi and Hyper-V virtualization, maintenance and recoverability
  • Veeam, Acronis, Dropsuite backups with recovery testing
  • DR playbooks rehearsed quarterly for realistic RPO/RTO
  • PowerShell automation for provisioning and cleanup

Network & Wireless Engineering

  • 6-segment VLAN architecture with 802.1Q trunking, L2/L3 switching, pfSense firewall rules
  • SonicWall firewall management, Aruba and Cisco AP deployments, Avaya VoIP across 3 sites
  • ISP failover coordination, site-to-site WireGuard tunnels, Suricata IDS for perimeter visibility
Network and Wireless Engineering

My Projects

Builds, writing, and videos. The work behind the resume.

Let's Work Together

Looking for a System Administrator or Network Engineer who builds systems that last.

Based in Minnesota. Open to local, remote, and hybrid roles. Available for immediate conversation.

Visa sponsorship required; targeting H1B cap exempt employers. Healthcare systems, university research, and nonprofit research preferred.

Email is the fastest way to reach me. Replies within 1-2 business days.

Schedule a Conversation
Book a 30-min call

Best for scoping a role, talking through what end-to-end IT ownership looks like in your environment, or sanity-checking a security baseline.

CompTIA Security+ certified (May 2026). Cisco lab work since 2017; pfSense build since 2024.